Chat with us, powered by LiveChat

How Far Can You Go With a Restaurant Pager?

What a odern restaurant paging system can do
Share on facebook
Share on twitter
Share on linkedin

Pagers are a communication device that have been around for many years. They were originally used by doctors to communicate with nurses and hospital staff, as well as factory workers and managers, but they have also become ubiquitous in the hospitality industry. 

The first use of pagers was in the 1940s and 1950s during WWII. Doctors incorporated them as a means to communicate with other doctors on-call for emergencies. In 1962, Motorola released its first beeper, a handheld two-way voice communication device that allowed people with jobs in remote locations or constantly on the move to talk with colleagues. Since then, they have evolved s and become ubiquitous in the hospitality industry, as well as many others. For example, some major hotel and restaurant chains even offer them to guests, and some office spaces do this with their employees as well!

This article explores the technological advancement of paging technologies and how they’ve risen to meet different needs specifically within restaurant settings. Read along and get to know how these devices have the potential to exceed your organization’s expectations. 

Modern Uses For Paging Systems

It has become increasingly essential, especially within the hospitality industry, to reduce contact and over-crowding as much as possible. Tackling this issue head-on is now synonymous with providing a good customer experience, and can lead to an increase in both positive reviews and customer loyalty.

In the past, management and staff typically communicated through face-to-face meetings. With the advent of email, video conferencing, and other technologies that allow for remote communication with minimal setup time, managers are able to communicate with their staff in a more efficient manner. But this doesn’t mean they should abandon old methods altogether. Pagers are a great option that can provide a hybrid solution. You can communicate swiftly while still on the floor, and only call others over when necessary. 

Increasing Productivity and Quality of Performance

Another issue to be dealt with is crowd control and response times. Restaurants struggle to increase profit margins because they can’t see or control the flow of traffic in their restaurants. They spend more time waiting for customers to come to them, which leads to servers not getting tipped, and people being less satisfied with the overall experience. 

The solution?  A contactless ordering system that allows customers to order from anywhere in the restaurant, or even online from their car or home. The system then delivers the order at lightning speed while giving managers better insight into customer traffic patterns. Some modern paging systems even offer options for data compilation and analytics hubs so that managers and business owners can then easily identify what they need to improve and understand how things are working within the establishment. These can even be reported in real-time!

Attention to Customer Satisfaction

When it comes to customer service, the more we can do for our customers – and in a rapid manner – the better. With most customer service queries, you want to be able to fix the problem quickly without needing any additional information from them. 

Considering this, another incorporation to modern pagers is feedback buttons. At every table, each pager comes with a cluster of buttons, equipped with a dedicated feedback option. As an example, when someone presses the button and sends their feedback, they are taken to a page where they can rate quality of food, quality of service, value for money, and whether or not they would come back again on a scale from 1-5 stars. 

They also allow them to add comments so that we know what exactly went wrong (or right) with their experience. This makes customers feel heard and provides a platform for managers to be able to problem-solve in a more efficient manner.

Protecting and Storing Data, On the Go

Data encryption and storage are also a hot topic, and pagers haven’t been entirely out of the loop. In fact, some provide cloud-based technology. The idea of the cloud is to make it easier for people to store and access their data from anywhere. But many businesses, especially hospitality establishments, have hesitated to adopt cloud computing because of concerns about security risks. 

Today’s mobile-centric world requires more than just a desktop computer or laptop. And so as wireless devices become ubiquitous in business and home life, it has become increasingly important that these devices interact with data securely and efficiently, no matter where you are.

Paging systems can offer an enterprise-grade secure solution for these new requirements by using pagers as a way of accessing the network via cellular networks and Wi-Fi hotspots – without requiring an additional hardware device, such as a VPN router.

Customizing Your Paging Solutions

Paging systems can be customized to meet your restaurant’s specific needs. You can choose from a variety of paging systems, including ones that are for just one room or for an entire building, Wi-Fi or Radio Frequency (RF)-based systems, and different button combinations and integrated options. You can talk about this with representatives and find what is right for you, potentially saving you money and giving you the chance to think through the process of optimizing your workspace.  

Device Integration

Device integration is one of the keys to a successful business. To make sure your company can keep up with changes in technology, it’s important to invest in device integration. By keeping an eye on emerging technologies and trends, you’ll be able to see which devices are rising in popularity and will be necessary for ensuring the success of your business. 

You’ll also know when it’s time to update or upgrade current hardware and software systems. The nice thing about modern paging solutions is that they are malleable. They can be integrated into Android OS, and even come in smartwatch formats. You can most likely access databases from tablets, phones, and laptops, ensuring smooth integration with your existing tech.

It’s clear that today’s paging systems offer increased convenience for customers and staff alike and support better quality service. They have come an incredibly long way since their inception and have been able to maintain their ease of use while integrating into modern society and technology. We hope you feel informed on the advancement of paging technologies and can see the potential in these devices for restaurants.

Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on facebook
Facebook