Table tracking systems have been around for a while, helping restaurants and bars manage their inventory and improve customer service. These devices can work through radio-frequency technology or with Wi-Fi The main function is to keep track of where your guests are located to deliver service more efficiently, as well as avoid mix-ups. The system can then keep track of the number of people that are seated at or leave a particular table, ensuring that the status remains accurate.
Table tracking systems are also used to monitor data trends over time and provide insights into the data that is collected. This can help in calculating profits and losses, as well as gaining a better understanding of how the staff is performing and how the system can be improved upon to become more efficient. There are many use cases for this technology, from ordering food and drinks to managing reservations and improving customer service.
The future of table tracking systems is even more exciting. In 2022, we will be seeing more Artificial Intelligence (AI) technology incorporated into them. This will enable restaurants to provide customers with better service, as well as increase sales. AI is largely talked about as the future of customer service. This article discusses how companies can step up their table tracking system in 2022 to keep up with the demand for better insights and workflow strategies.
AI can be used to generate a table of data and track changes in the data. This can be done by using a deep neural network that can identify patterns and differences in seating areas. As an example, if a restaurant is running out of a certain type of food or product, an AI table tracking system would be able to alert them before it reaches critical levels. Restaurant management could then take action and order more before running out of stock.
How all of this works is pretty straightforward. Each table or seating area would have a device that is connected to a tracking system, sending information to both staff and management. Each interface is rather straightforward to navigate, meaning employees will be able to visualize what is going on at each table at all times, as well as with the data analytics suite. All of these metrics will likely be accessed by a tablet.
Another useful application is that with the help of AI, wait staff can use a tablet to place an order at each table and then return to their station. The system will automatically create a customer’s profile with their name, address, and contact information. The system will also keep track of the order history so that it can make recommendations for future orders.
With a traditional table tracking system, waiters and servers might forget to make updates, leading to mishaps and unhappy customers. Now, this can all be avoided as the technology will automatically update itself. This also means that customers can track their order status in real-time.
This provides an overall sense of ease and trust for your guests. Not only do they not have to worry about an employee forgetting or mixing up their order, but they are in the loop about what exactly is happening with it at all times. This also reduces unnecessary table visits and complaints from customers who would like to know how much longer they will have to wait.
So, what does data tracking entail and what does that mean for your business? Modern table tracking technology will compile all sorts of data, from wait times, repeat order and customer rates, order trends, and more. It helps understand how customers are interacting with the restaurant, what they like and dislike, and where they spend most of their time.
This information can be used to improve customer service and make sure that clients are happy at all times. It can also provide specific information on what aspects of your business are lacking, and where you need to center your focus.AI can also use compiled data to make predictions and suggestions on what your customers may want or need.
Another aspect of modern table tracking technology can also mean integration with voice ordering software. In this situation, the AI will receive the data directly and send it to staff immediately, reducing the hustle and bustle around the establishment. This can be a great option for those who don’t prefer placing electronic orders, maintaining a sense of familiarity for skeptical customers.
In an age where efficiency and minimal contact is expected, leveling up your table tracking system can be a great idea. You might not have been familiar with all of the innovations this technology has to offer businesses today, but now you can confidently say you are up to speed and hopefully willing to learn more about the tech solutions available for this ever-evolving industry. Customers and employees alike can rest assured that common mistakes can now be easily avoided and that there is reliable software taking care of them.