EMPOWERING PEOPLE THROUGH BETTER COMMUNICATION

CUSTOM TECHNOLOGY SOLUTIONS

NOW IN OVER 600 VENUES

YOUR GUESTS. YOUR STAFF. CONNECTED.

EMPOWERING PEOPLE THROUGH BETTER COMMUNICATION

CUSTOM TECHNOLOGY SOLUTIONS

NOW IN OVER 600 VENUES

YOUR GUESTS. YOUR STAFF. CONNECTED.

About Kallpod

Kallpod was established on the belief that technology should increase human interaction and not replace it. As the leading provider of bespoke communication solutions, Kallpod has partnered with hundreds of operators across multiple industries to enhance the way people communicate and venues operate.

A Custom Solution with Ongoing Support

By understanding an operator’s specific challenges, we determine the most effective equipment and design to address each client’s needs. Our onboarding team programs each Kallpod platform to match each venue’s unique operational structure and establish the requested communication channels. Post-onboarding, our client support team is available 24/7 to address all ongoing client needs

Multiple Indoor & Outdoor Hotel Spaces

Kallpod is applied across numerous areas within hotels, resorts & casinos, as a tool to enhance the guest experience and improve teamwork among staff. From swimming pools, to lobby areas, bars & restaurants, patios, cabanas and spa facilities, Kallpod improves service times, heightens customer engagement while driving revenue and labor efficiency.

About Kallpod

Kallpod was established on the belief that technology should increase human interaction and not replace it. As the leading provider of bespoke communication solutions, Kallpod has partnered with hundreds of operators across multiple industries to enhance the way people communicate and venues operate.

A Custom Solution with Ongoing Support

By understanding an operator’s specific challenges, we determine the most effective equipment and design to address each client’s needs. Our onboarding team programs each Kallpod platform to match each venue’s unique operational structure and establish the requested communication channels. Post-onboarding, our client support team is available 24/7 to address all ongoing client needs

Fine Dining, Casual & Limited Service Restaurants

Kallpod is applied across a wide variety of restaurant operating models as a tool to enhance the guest experience and improve teamwork among staff. From large, high volume fine dining restaurants to small, limited service venues with varied labor structures & guest traffic patterns, Kallpod delivers a notably more efficient labor model with faster service for guests and increased revenues from more guest-staff interactions and higher guest thru-put.

News

PRESS

News

Inside the Merchandise Mart’s Massive New All-Day Cafe and Lounge From DMK

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News

Marriott’s AC Hotels manages its labor efficiently through a device called Kallpod

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News

Stellar speaker line-up announced for FAB Conference 2017 in Toronto

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News

Kallpod at the heart of Marriott’s transformation of the hotel experience

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News

HMSHost Enhances Traveler Dining Experience at Airports with Kallpod

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News

Why Hotels of the Future Are High-Touch, Not High-Tech

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News

Technology augments guest experience at top hotels

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News

Autogrill Group’s vision to create the ‘ultimate airport F&B offer’

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News

Efficiency through digital

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News

The Digital Conversation: Improving restaurant service at the touch of a button (or three)

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News

Marriott’s lifestyle brand partners with Startup Grind

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News

Accessible solutions enable owner/operators to solve common restaurant conundrums

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Guest to Staff

With the push of a 1- or 3-Button Kallpod, guests are always able to conveniently request the check or another cocktail directly from their server, who receives a message on their KallWatch indicating the location & type of service requested.

How it
Works click here
! GUEST
? STAFF
KALLPOD

Guest to Staff

Kallpod provides hotel operators a cost-effective and convenient way for guests to request maid service to clean the room, pick up dirty meal trays or indicate “do not disturb” to staff. With a 3-Button Kallpod each team(s) are notified of the appropriate request in real-time.

! GUEST
? STAFF
KALLPOD

Staff to Staff

On the same platform, internal teams are also able to communicate directly, so the host can notify a server a new table has just been seated or the kitchen/bar can signal a guest’s food/drinks are ready to be run.

! STAFF
? STAFF
KALLPOD

VIP Guest, Butler Service & Cabanas

To ensure your highest spending guests receive the extra service they expect, our Custom VIP Kallpod Boxes are provided so important guests are never left waiting, highlighting your commitment to providing the best service possible.

! GUEST
? STAFF
KALLPOD
  • GUEST TO STAFF
  • GUEST TO STAFF (IN-ROOM)
  • STAFF TO STAFF
  • VIP GUEST, BUTLER SERVICE
  • GUEST TO STAFF
  • GUEST TO STAFF (IN-ROOM)
  • STAFF TO STAFF
  • VIP GUEST, BUTLER SERVICE

IMPROVED CUSTOMER
SERVICE SCORES

As an additional customer service tool, guests are more satisfied because they’re never forgotten and always able to effortlessly & immediately request service.

INCREASED
REVENUES

Customers consume on average 10-25% more because it’s easier & faster.
No more “lost sale” or waiting for your server. Notably higher sales from beverages. Higher $ per sq. ft. in under serviced areas.

FASTER
SERVICE TIMES

Service staff are notified in real-time of guest requests & better able to address needs. With Kallpod, guests receive service within 30 seconds of wanting it, on average.

INCREASED GUEST
TOUCHPOINTS

Kallpod facilitates one to two more interactions between service staff & customers per sitting, even in well serviced areas.

LABOR EFFICIENCY
& MANAGEMENT TOOL

Service staff are better able to address guests' needs while internal teams work more closely together. Managers are also able to monitor communication among all guests & employees.

HIGHER
GUEST THRU-PUT

Guests are served faster, enabling faster table turns & increased service capacity.

Marriott
Hilton
Marriott
La Quinta
Hilton

TESTIMONIALS

Kallpod allows us to provide intentional service to our discerning guests by being there when the customer needs us, and not intruding on their harmonious space when they don’t. This technology lets us compete with full-service hotels, with a much leaner staffing model. One example is our rooftop pool, we don’t have to maintain a separate staff to serve beverage and food on our pool deck.

Patti Hunt, GM,
AC Hotel by Marriott, Tempe, AZ

We like Kallpod a lot, we have a busy lobby with a lot of moving parts … the servers love it as well.. It is a very good system and I definitely think it makes a difference in service, especially in a busy lobby like ours where customers can get lost some times.

Maria El Bekai, Senior Food & Beverage Outlets Manager,
Palmer House Hilton, IL

“We are fans of Kallpod and have been able to use the device as an engagement ‘point’ with guests, especially guests that are having discussions, business meetings, and who may not want to be repeatedly disturbed. Guests also use Kallpod frequently to call the server in areas like the patio or less visible tables, and this increases our reach. We intend to expand to the pool area after renovation in a few months”

Scott Mccoy, GM,
Marriott Irvine, CA

“I see many benefits to Kallpod. It is a great communication tool that allows guest in hard to see locations to quickly and simply attract the attention of their server either for pool towels, an order or their check. I see many benefits and a very good enhancement to the guest experience.”

Paul A Carter, Director of Food & Beverage,
La Quinta Resort & Club, a Waldorf Astoria Resort, CA

“Kallpod is an innovative tool to increase guest engagement and speed of service. Teamwork has increased as well as guest satisfaction with shorter wait times and more efficient movement. Kallpods are such a great asset all around!”

Michael Clark, Food and Beverage Manager,
Hilton San Diego Bayfront, CA

HMS Host
Canadian Brewhouse
HMS Host
Casa Bacardi
Phillips Seafood

TESTIMONIALS

“The airport environment is driven largely by time, and fast, accurate service is important to travelers visiting an airport restaurant. By forming this partnership with Kallpod, travelers dining at HMSHost restaurants will have more control over their time and will leave having had a better overall experience. At HMSHost we are always working on ways to enhance guest service in our restaurants, which is why we are so excited to roll out Kallpod for travelers.”

Jim Schmitz, Vice President of Innovation
HMS Host

“I honestly love these Kallpods! As a manager, they allow us to hit our tables in the most efficient way possible. Often as a manager you find yourself hitting tables in the middle of a bite of food, with the Kallpod system, every table touch has a purpose. I haven’t had any issues with the Kallpods, and have found other useful things for it such as using the “X” button as a refill button or another round button. As long as myself or a bartender or our servers on the floor delegate this function, it saves a step and provides more product to the guest in a timely fashion!”

Sean Seifer, General Manager
Canadian Brewhouse, Winnipeg

“Kallpod has helped our servers tremendously during peak periods by allowing them to respond to guests who need their attention the most. Kallpod also allows the server to print checks without returning to the table, saving precious time when the restaurant is full. Our best servers are even able to anticipate needs of the guest when they call for their server. ”

Cameron Stephens, F&B Operations Manager,
Whiskey River, NC

“Servers on my team like the Kallpod “check” button because it allows them to bring the check to a table while they are checking on other tables. The servers and management have also found Kallpod to be a useful tool to speed up table turnover.”

Steven Josephs, F&B Operations Manager,
Casa Bacardi, FL

“Servers like the fact that their guests can alert them when they arrive and the feature that allows the kitchen to alert them when their food is ready to be expeditied to the table. Servers like that the guest can hit the “pay check” button when they are ready. Several servers have said that if a guest looks undecided, that they inform them to use the Kallpod system to alert them when they are ready to order so they don’t feel rushed.”

Fred Smith, F&B Operations Manager
Phillips Seafood, NC

Pool Cabanas & Casabellas

Waldorf Astoria Grand Wailea, HI

Meeting Rooms

The Press Hotel, ME

Spa, Cafe & Pool Cabanas

Westin Moana Surfrider, HI

Lobby bar & Lounge

Loews Hollywood, CA

Bar & Lobby Lounge

Hilton Palmer House, IL

Great Room, Patio, Pool, Staff-to-Staff

Marriott Irvine, CA

Cabanas

The Enchantment Resort, AZ

Pool

Hyatt Coral Gables, FL

Great Room & Hotel Lobby

Marriott Waterside Tampa Bay, FL

Pools, Patio, Cabanas, Staff-to-Staff

Loews Coronado Bay, CA

Lounge, Bar, Patio & Restaurant, Roof Pool & Cabanas

AC Hotel Miami, FL

Lobby Bar & Lounge, Staff to Staff

Bacara Resort & Spa, CA

Private Cabanas

Four Seasons Maui, HI

Restaurant & Bar, Staff to Staff

Hyatt Regency San Antonio, TX

Private Cabanas

The Fairmont Orchid, HI

Spa, Staff-to-Staff

The MGM Mirage, Las Vegas

Lobby Bar, Lounge & Staff to Staff

Hilton San Diego, CA

Cabanas

Disney Aulani Hotel, HI

Spa

MGM Hotel, NV

Lounge, Bar, & Restaurant

AC Hotel New Orleans, LA

Get in touch
with Kallpod

5225 Wilshire Blvd
Suite 800
Los Angeles, CA 90036
Thank you for your interest in Kallpod.
We will be in touch with you soon.