AC Hotel by Marriott Tempe
Summary
AC Hotel by Marriott Tempe, Arizona opened in 2016 and they needed a solution that innovated the way they serve their customers - delivering full service to guests in a seamless way that eliminates communication inefficiencies for staff and simplifies flagging down servers for guests. At the time, Kallpod was already piloted by several other AC Hotel by Marriott locations since 2014 and eventually became the brand standard of the hotel chain and was also rolled out at AC Hotel Tempe. 3-button Kallpods that had "Server", "Check", and "Cancel" were rolled out in all F&B areas so guests could simply press a button and all servers would be notified on their smartwatches and know who and what location the request came from, which enables them to immediately respond to the guest.
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"After 30 years in the hotel industry, I've never seen anything quite like the Kallpod, which creates better, more streamlined customer service throughout the property."
-Patti Hunt, General Manager, AC Hotel Marriott Tempe
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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