Chick-Fil-A excels at continuously putting the customer's experience first which helps them establish having the highest volume of QSR globally, along with annual sales volumes of above $4 million per restaurant. Part of this success goes to adapting new tech that focuses on customer experience and that is exactly what the Houston CFA franchise did. Before Kallpod, one server was designated to walk around the dining room with a handheld POS tablet while checking in on guests at each table every 5 minutes. With Kallpod, custom designed Kallpods were placed on each table which enabled guests to summon a server, place an additional order, or request the manager. When the Kallpod was pressed, servers were instantly notified on their smartwatches and were able to immediately respond.
"With Kallpod, I often hear guests say that they are going to place their first order and will order the ice cream cone at the table. There is a tremendous opportunity for those incremental orders that were not taking place before we implemented Kallpod."
-Devin Deshotel, Chief Operations Officer, Chick-Fil-A, Wallisville & Uvalde
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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