Eye Recommend Optometry Offices
Summary
Similar to many doctor's offices, Eye Recommend had significant gaps in service - patient-to-staff and staff-to-staff communication were limited to verbal communication, guests navigating through the layout of the office without any staff assistance, and patients were left to their own devices in trying to figure out which product to purchase. Kallpod stood out to Eye Recommend because it would allow staff to receive instant notifications on their watches when support was required, which resulted to an immediate response. Since the tech Kallpod provides is highly flexible, any clinic can customize it to match it to their business's operation and needs.
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"One doctor sets monthly sales goals for his staff and he says that since they brought Kallpod, they're smashing their monthly goals. "
-Joyce Van Rooyen, Senior Trainer, Eye Recommend
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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