Gilead Sciences
Summary
Gilead Sciences is the largest global biopharmaceutical company, but due to the size of its sites, they did not have a method to call and manage support staff - specifically IT staff. The prior practice to request staff was to have the end user call the enterprise service desk who would have to track down an onsite resource for service, or the end user had to walk and search around the site until they found an available IT staff member. Kallpod was able to solve this challenge by implementing a Kallpod in each conference room, which allows the end user to simply press a button and the onsite IT staff would be notified on their smartwatch and respond quickly to the location with the service requested.
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"The user satisfaction rating has jumped a great deal. We continue to get great reviews from end users and the company's leadership."
-Troy Quigley, Global Director of IT, Gilead Sciences
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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