Grand Hyatt Kauai Resort & Spa
Summary
At 45,000 square feet, the world-class Grand Hyatt Kauai Anara Spa had challenges with their operations and labor management due to poor communication between internal teams, guests and managers. This dynamic combined with extremely tight schedules for staff increased the risk of a negative guest experience and that is exactly what Kallpod solved. Kallpods were implemented at multiple locations throughout the spa, including the front desk. Front Desk staff were able to summon a manager or an attendant. When a guest or attendant presses a Kallpod, staff members are alerted and notified of the location that is requesting service via their smartwatches. Also, the Kallpod buttons and smartwatches were customized to match the Grand Hyatt's customer-centric focus and Anara Spa's ambience which helped maintain a peaceful environment.
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"Everything operates more efficiently. In terms of customer service and relationships, everything is more timely. Therapists are able to pass off their guest to another therapist with perfect timing. There is no lag or walking around the spa to find the other therapist."
-Adam Estrella, Anara Spa Director, Grand Hyatt Kauai
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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