Irvine Marriott Hotel
Summary
Irvine Marriott's location in the heart of Orange County, adjacent to the John Wayne Airport, has attracted many business transient guests. They knew they needed to find a solution that improved their hospitality standards by minimizing any unnecessary distractions while enhancing their offered service. This is where Kallpod came in and introduced their Kallpod Plus which focuses on guest-to-staff and internal communication. F&B areas were equipped with a device that guests can use to send a request to staff, and staff were able to immediately respond to the requests - No more waiting to flag down a server before you can order or ask for the bill.
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"At the end of the day, to be able to provide prompt, great service, to engage with our guests, and to be innovated are all reasons as to why Kallpod was a fit for our property."
-Cindy Han-Reta, Director of Restaurant Operations, Marriott Irvine
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Enhanced Guest Experience Rating by 25%
New Sources of Revenue by 15%
Reduced Labor Costs by 32%
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