Customer Success

Your Success. Our Business.

Personalized Service

As a solutions provider for the hospitality industry, we share in your dedication to provide a better guest experience for your customers while improving operations. Building on that foundation, each Kallpod client receives a dedicated US-based specialist to provide you and your team with the insight and support to ensure Kallpod is optimally deployed in your venue. Your technical specialist will accommodate your schedule and is available 24/7 to address any issues or requests.

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Onboarding Process

Consultation

-Share your operational structure and what you’d like to improve
-Discuss how Kallpod will enhance service dynamics at your venue and improve communications
-Learn how Kallpod will be optimally deployed

Customized Configuration

-Select a Kallpod solution which aligns with your venue
-Confirm design and customization for guest-facing equipment

Implementation & Support

-Select either onsite installation and training or remote options
-Your specialist ensures a smooth rollout & continued support throughout your service agreement

get your kallpod 3 month demo

A Supported Solution for your Business

Our Customer Success Team is ready to help with:

  • Training New Hires with Using Kallpod
  • Reprogramming due to Staff or Zoning Changes
  • Considering a New Kallpod Application or Feature
  • Replacing Lost, Damaged, or Back-up Equipment

We strive to ensure that your team is fully trained and equipped with all the resources to ensure Kallpod is seamlessly incorporated into your operational structure. Your specialist works proactively to ensure that the system operates reliably and checks in regularly to guarantee that the Kallpod platform is being fully utilized by both staff and guests.

Get Your Kallpod 3 Month Demo